Refund policy

Return & Refund Policy

Last Updated: July 2026

At DermaFit, customer satisfaction is important to us. If you experience any issue with your order, we're here to help.

Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong product.
  • The product arrived damaged or leaking.
  • The product was defective upon delivery.
  • You received an expired product.

To be eligible, you must contact us within 48 hours of receiving your order.

Please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping package (if applicable)

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used skincare products
  • Products with broken safety seals
  • Products damaged due to improper handling after delivery
  • Change of mind after purchase

Refund Policy

If your return request is approved, we will offer one of the following:

  • Replacement of the product
  • Store credit
  • Full refund (where applicable)

Refunds will only be issued after the returned product has been inspected and approved.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

Processing time may vary depending on your payment method or bank.

Order Cancellation

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

DermaFit is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.

Allergic Reactions

Our products are formulated with carefully selected ingredients.

However, every individual's skin is different.

We strongly recommend performing a patch test before first use.

DermaFit cannot guarantee compatibility with every skin type and is not responsible for allergic reactions caused by individual sensitivities.

Damaged Packages

If your package arrives visibly damaged, please take photographs before opening it and contact our customer support within 48 hours.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: support@dermafit.pk (change if different)

Website: https://dermafit.pk

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (PKT)