Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with DermaFit. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, promotions, or high-demand periods, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities & Towns: 3–6 business days
  • Remote Areas: 5–8 business days

Please note that delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or public holidays.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before your order is confirmed.

From time to time, DermaFit may offer Free Shipping on selected orders or promotional campaigns.

Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment.

Delivery Attempts

Our courier partner will normally make one or more delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept the parcel

the order may be returned to us.

Additional shipping charges may apply for re-dispatching the order.

Cash on Delivery (COD)

Cash on Delivery (COD) is available in most serviceable areas across Pakistan.

Please ensure someone is available at the delivery address to receive and pay for the order.

Failed or Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Political or regional disruptions
  • Courier service delays
  • Natural disasters

DermaFit is not liable for delays caused by third-party courier services once the shipment has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Full Name
  • Phone Number
  • Delivery Address
  • City

DermaFit is not responsible for delivery issues caused by incorrect or incomplete shipping information.

Damaged or Missing Orders

If your order arrives:

  • Damaged
  • Leaking
  • Incomplete
  • Incorrect

please contact our customer support within 48 hours of delivery.

To help us resolve the issue quickly, kindly provide:

  • Your order number
  • Clear photos of the product(s)
  • Photos of the outer packaging (if applicable)

International Shipping

Currently, DermaFit delivers within Pakistan only.

We may introduce international shipping in the future.

Order Cancellation

Orders can only be cancelled before they have been dispatched.

Once an order has been shipped, it can no longer be cancelled.

Please refer to our Return & Refund Policy for information regarding returns and replacements.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

DermaFit

Website: https://dermafit.pk

Email: shopdermafit@gmail.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (PKT)